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Text   "Call Me Back"  and the product you're after to:  07305427629   

E.G. "Call Me Back Newborn"   or  "Call Me Back Family" 

for a Call Back during office hours (9am-6pm)

Portrait & Art Photographer,  Surrey

Wallington, Sutton, Cheam Croydon, Wimbledon & surrounding areas 

All content copyright Pamela Jane Photography 2018 - 2019 

Photographic Art   ~   Black and White Film Photography

Newborn Photography   ~   Family Photography   ~   Cake Smash Photography   ~

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Pamela Jane Photography – Full Terms and Conditions

1.  DEFINITIONS for the purpose of all contracts via Pamela Jane Photography

 

The Client / You – The Individual or Company booking or ordering photographic work or products with Pamela Jane Photography or ordering products via Etsy online shop ‘Pamela Jane Store’

The Photographer – Pamela Jane Photography / Pamela Jane Eve

Photographs / Works / Products – All materials created by The Photographer. This includes but is not limited to: negatives, prints, photographic paintings, digital files or any other electronic or physical material currently in existence or yet to be created.

 

Photoshoot Service – The time and work of the actual photographic shoot undertaken by The Photographer with and for The Client.

 

Quote – Quotes are valid for 30 days. Unless a Quote is agreed upon by The Client with The Photographer within this time, the Quote will become invalid and another one will be supplied when requested by The Client.

     Quotes may not be given for all Photographs / Works / Products, for example where a set-price photoshoot or package is advertised and no additional extras or special requirements are needed by The Client.

     Quotes are not a final agreement between The Client and The Photographer until written or verbal Communication is provided by The Client. A Booking Form will then be supplied and requested to be signed by The Client to confirm all details (see below).


Booking Form – This document will confirm the booking and details of any Photographs / Works / Products to be created and supplied by The Photographer and all fees agreed between The Client and The Photographer. This document is a contract and will be signed by The Client to confirm the understanding and acceptance of all terms.
 

Verbal Instruction – Where time is of the essence, The Photographer at her own discretion may accept an instruction given verbally. In this event The Photographer shall accept no liability for any error in executing the order.

Communication & Confirmations – Communication about The Client’s Photographs / Works / Products will be carried out via email, phone calls, and via Facebook messenger platform. If Facebook messenger platform is used to initiate Communication by either The Client or The Photographer, further Communication and Confirmation will be finalised and sent via email by The Photographer. Any Communication via phone call will be confirmed in writing via email.

Terms & Conditions – All Contracts written or verbal are only accepted on the basis that these Terms & Conditions by The Photographer are the only ones valid. Any other Terms & Conditions submitted by The Client are null and void, unless specifically agreed in writing beforehand by The Photographer.

 

2.  PHOTO SHOOT SESSIONS

 

2.1 BOOKING FEES & SESSION FEES
 

Portrait, Family and Baby photo shoot packages ~ A £50 Booking Fee is required at the Booking Form stage. The Client is required to pay the Booking Fee within 48 hours of returning the Booking Form (unless otherwise agreed). This reserves your Photoshoot Services. All Booking Fees are non-refundable once paid. The outstanding fee balance must be paid and cleared either one or two weeks before the Booking date of the Photo Shoot Services (details laid out in Payment Details section above)

Wedding Bookings ~ a Booking Fee of £150 is required to reserve your Photo Shoot Services. When this is cleared your booking will be reserved. All Booking Fees are non-refundable once paid. The outstanding fee balance must be paid and cleared 1 month before the Booking date of the Photo Shoot Services.

2.2  PAYMENT


Payment can be made via PayPal or direct BACS payment, details of which will be outlined in your Booking Form. Cash payment may be taken in some circumstances. These circumstances are at The Photographer’s discretion and judgement only

2.3   CANCELLATIONS

If a Photo Shoot Service (excluding Wedding Bookings) needs to be cancelled all together, the Booking fee is non-refundable. The remaining fee balance will be refundable up to 4 days before the scheduled Booking date. If a Photo Shoot Service is cancelled within 4 days of the scheduled Booking date, 20% Cancellation Fee of the remaining fee balance is charged and is non-refundable.


For Wedding Bookings, the deposit is non-refundable for any cancellation of photo services.

 

For Photographic Work or Product order purchased on Pamela Jane’s Etsy Store, or directly through www.pamelajane.co.uk, no cancellations are accepted and no refunds or exchanges are available. Please visit my Etsy Store Policies for more information. Please contact me if you have any problems with your order either through messenger on Etsy Store.


 

2.4  SICKNESS

If a Photo Shoot Service needs to be rearranged due to sickness, The Photographer must be notified at least 24 hours before the time of the Photo Shoot Service. A Change of Date will need to take place for the shoot to be rearranged – please see the next point 2.5. If the Photo Shoot Service is cancelled altogether, please see point 2.3.


 

2.5 CHANGE OF DATE

If a Photoshoot Service date needs to be changed / rearranged, any new date will be subject to The Photographer’s availability. The Photographer shall use reasonable actions to arrange an alternative date. If a new date is agreed on, you will be sent a new Booking Form to fill in which shall constitute a new agreement on these same Terms and Conditions. In the event that another date cannot be agreed, any Booking Fees will be lost. This will constitute as a Cancellation, and the fees of any Photo Shoot Services laid out in section 1.3. will be lost.  

3. ARTISTIC INFLUENCE

The Photographer (Pamela Jane) shall be entitled to use her own judgement in regards to the artistic input and style of the production of photographs and editing digital images. This editing process is an important part of the final work(s), and reflects the artistic style of Pamela Jane. Final images are all fully edited before The Client receives them.

Additional edits can be carried out at the discretion of Pamela Jane, and she reserves the right to charge The Client for any additional editing to cover the time involved. The Client cannot purchase any RAW files.

4. COPYRIGHT AND REPRODUCTION

 

The copyright and all other rights in the Photos shall be retained by Pamela Jane Eve, trading as Pamela Jane Photography (The Photographer). The Photographer asserts the right to be credited as the author of the Photos in accordance with sections 77 and 78 of Copyright, Designs and Patents Act 1988. Any unauthorised reproduction of any Photos will constitute a breach of copyright.
 

4.1 USE OF WATERMARKED PREVIEW PICTURES

Use of any watermarked photos in a preview gallery is strictly forbidden. No screenshots or copies are allowed. If use of screenshots or copies of watermarked preview gallery photos are seen to be used online, in print or anywhere for personal or commercial use, a charge will be invoiced to The Client for the cost of these photos and breach of Contract.
 

4.2 USE OF PICTURES

You are able to share the digital images that are purchased with a Photoshoot Service for personal and non-commercial use only (meaning that you cannot make any money from selling the digital files or prints of these digital images).

The Photographs remain under the copyright and property of The Photographer. However, the usage of the Photographs by The Photographer will be made clear in the Booking Form and Model Agreement, and limits the usage by The Photographer to a selection of agreed usages.

 

4.3   LICENCE TO PRINT

This enables you to print unlimited amounts of the digital images purchased as part of a Photoshoot Service. Combined with the Use of Pictures agreement, this allows you to share digital files for only personal and non-commercial use (meaning that you cannot make any money from selling the digital files or prints of these digital images).

 
 
 
 
 

5. PREVIEW GALLERY

 

The Photographer selects the best photos from the Photoshoot Session to make up the final selection of photos that are artistically edited, and shown to The Client via an Online Preview Gallery.

 

5.1 PREVIEW GALLERY TURNAROUND

Preview Galleries are open for 7 days, unless otherwise stated or agreed in writing. The Client has these 7 days to choose the items included in their paid-for package and has the opportunity to order any more images, prints or framed items wanted from this final selection of photos.

 

Preview Galleries will be closed after the 7 day period. A charge will be made for opening up Preview Galleries after being closed at £10 for 24 hours, and can be arranged to be opened at a suitable time for The Client.

(COPY OF SECTION 4.1) > USE OF WATERMARKED PREVIEW PICTURES

Use of any watermarked photos in a preview gallery is strictly forbidden. No screenshots or copies are allowed. If use of screenshots or copies of watermarked preview gallery photos are seen to be used online, in print or anywhere for personal or commercial use, a charge will be invoiced to The Client for the cost of these photos and breach of Contract.

6. ARCHIVED IMAGES

 

Any images that do not make up the final selection shown to The Client by The Photographer in their Preview Gallery (rejected images) (with the exclusion of Model Call Shoots and some Full Model Agreement Shoots) will be deleted entirely from any device or digital storage 2 months after the Photoshoot Service date. All images in the Final Selection that is shown in the Preview Gallery will be archived from The Photographer’s Systems 6 months after the Photo Shoot Date. Any request for retrieval of images from the archive for further viewing and or purchasing will incur an admin fee and prices for purchasing any products will be in relation to The Photographer’s current price rates at the time of removal from the archive.

7.  PRICE OF PRODUCTS

 

The Photographer wil endeavour to keep all prices up to date on the website, however prices of Photoshoot Services and Works/Products displayed on the website can be subject to change. Please refer to your Quote or Booking Form to see final prices. 

7.1  PRICE GUARENTEE

When a Booking Form is signed, The Client is agreeing to all the specifics laid out in it. The Client agrees to the payment amount due, any deposit requirements, and the payment terms. The Photographer will be bound to these also, and if any payment packages displayed on the website change, this will not affect your Booking Form agreement.

8. PRINTS, WALL ART OR PRODUCTS RECEIVED

 

Unless The Photographer is notified by The Client of any issues with the delivery of a product within 24 hours of the due delivery, it will be assumed that there are no problems with the product and no returns, refunds or exchanges will be entered into.

 

 

9. RETURNS POLICY


There is no cooling off period, no returns, and no right to reject the Photoshoot Services or final digital images or any Product(s). At The Photographer’s discretion and by The Photographer’s judgement in rare occasions if issues arise due to unforeseen circumstances, The Photographer may enter into exchange discussions, providing section number 6 has been acted out. 

10. FULFILMENT OF OBLIGATIONS


The Photographer’s liability for any breach of agreements between The Client and The Photographer shall be limited to the full fee in relation to the Photo Services or Products.

10.1    The Photographer shall not be responsible for any special, indirect or significant or pure economic loss, costs, damages, charges or expenses.

 

10.2    The Photographer will not be liable for any failure, in part or whole, to fulfil the obligations where failure arises as a result of an event or circumstances beyond The Photographer’s control. This includes (but is not limited to) equipment failure, severe weather, illness or injury.

 

10.3    The Client understands and accepts the Photography Services will be determined by The Photographer’s professional expertise. Special requests by The Client are not binding instructions, although every effort will be made to comply with the wishes of The Client.

 

10.4  In an unlikely event of total photographic failure or cancellation of the contract by The Photographer, liability shall be limited to a full refund of all monies paid by The Client.

 

11. ADVERTISING AND PROMOTION

The copyright and all other rights in the Photos shall be retained by Pamela Jane Eve, trading as Pamela Jane Photography (The Photographer).

The Model Agreement – attached to the Booking Form – gives clear model release instructions from The Client for The Client and other persons or minors within the Photographs. The instructions describe where The Client has agreed for the Photographs to be used in relation to promotion, advertising, marketing, social media, printed media, both online and offline, by The Photographer.

12.  PRIVACY POLICY

Pamela Jane Photography takes your privacy seriously. Please click here to read the full Privacy Policy.

13. CODE OF CONDUCT

 

The Photographer has created a Code of Conduct to give The Client piece of mind when The Photographer is working with minors. Please click to read the full Code of Conduct.


 

14. OFFERS AND PROMOTIONS

CURRENT OFFERS:

 

One free 8x10" mounted print - printed on Leaflets placed in various locations around Pamela Jane Photography's working areas. These are limited to one free print per person. Booking must be made and photoshoot undertaken before the free print will be printed and sent. Clients have the opportunity to upgrade this 8x10" print to an Unmounted A3 print for £10 or two Mounted 6x4" prints for £5.

When booking, quote the location of the leaflet and the code printed on the leaflet to apply the offer.

15. GIFT VOUCHERS

1. Valid for one Photo Shoot Package per voucher.

2. To be redeemed with Pamela Jane Photography. A Booking will need to be made and a Booking Form signed, along with a Model Agreement (standard practice)

3. Gift vouchers are non-transferrable and non-refundable in whole or in part.

4. No cash alternative is available for Gift Vouchers.

5. Photoshoot Package may be exchanged for another Package of equal value, or upgraded to a Package of higher value with the difference to be paid to the Photographer upon upgrade.

6. Gift vouchers should be treated as cash. Pamela Jane Photography will not accept liability for lost, stolen or damaged vouchers.

7.  Gift vouchers are valid for 6 months from purchase date. The voucher can be used at any point up until the ‘Valid Until’ date shown on the voucher. After the valid until date has passed any remaining balance will be cancelled and the voucher will be invalid.